FAQs

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FAQs

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    What is the Verth Box?

    We are a monthly subscription box filled with eco-conscious products to support you in leading a holistic, more earth-centered life. You can expect to see 4-5 full size items in each box, spanning different categories. Our products are sourced from brands that are ethically responsible and conscious, including sustainable packaging, natural ingredients, cruelty-free, organic and non-GMO, gluten-free, and fair-trade. Verth also supports artisans, makers, and small businesses in local communities.

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    I have a product that would be PERFECT for the Verth Box. How can I get it into the Verth Box?

    We'd love to hear from you and are always thrilled to find others who love working with nature and are striving to heal our amazing planet! Please get in touch with us here.

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    When and how will I be billed?

    Verth Box memberships work on a rebilling cycle. When you sign up, you will be billed right away and be sent the current month’s box. Your subscription will be automatically renewed at the end of your subscription period. You can cancel your membership at any time before it renews.

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    How do I cancel?

    You can cancel your membership at any time by logging into your account and selecting ‘cancel’. There is no cancellation fee. You may also cancel by emailing us at earthling@verthbox.com. Quarterly subscribers are billed at the time of purchase, and then on the 1st day of each quarterly shipping month. So the subscription can be canceled anytime before that to avoid receiving the current Verth Box. Annual subscribers can pause, modify, or cancel their subscriptions anytime before their 12-month cycle renews. Annual subscription cancellation requests are made effective at end of the annual term.

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    Can I buy a one-off box or send a one-time gift that won't auto-renew?

    Yes! You can order your one month box here.

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    How long does it take for my Verth Box to arrive?

    We'll email you a tracking number when your box is on its way. You can track the number to see when the box with reach you.

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    Do you use recycled packaging?

    Yes! We have partnered with paper industries for our eco-friendly recyclable, sustainable shred in order to use 100% post-consumer and post-industrial packaging along with food grade printing ink on the box.

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    Are products in the Verth Box full size or sample size?

    Our boxes include 4-5 products that are full sized and may or may not include a sample size. Any additional product included in the box will be an extra bonus item just for you!

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    Can I get a refund or return the box?

    Verth purchases are nonrefundable. Any returns sent to us will not be eligible for a refund.

    If you have received a damaged product in your box, or if your box is missing a product, please get in touch with us within two weeks of delivery, and we will assist you with getting the item replaced.

    If your Verth Box is missing, notify us via email within two weeks of receiving your tracking information. If Verth Box is not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund.

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    I don't like an item in the box! Can I replace it with something else?

    Unfortunately, our boxes are curated ahead of time and we are unable to replace the item with something else. However, an item you don't love could also make a wonderful gift! If you have further questions, please contact us at earthling@verthbox.com

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    Is the box toxic-free?

    Absolutely! We believe in sustainability and ingredients that are good for us and the planet. 

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    Is the Verth Box plastic-free?

    We are not completely plastic-free since some vendors use recyclable plastic for their products. However, our own packaging is only recycled paper and we always aim to curate products that come in plastic-free packaging first (e.g., glass, sugar cane resin, biodegradable packaging) when possible. All plastics in the box is 100% recyclable.

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    Can you tell me what's inside this month’s box?

    Sorry, it's a surprise! However, we post 2-3 spoilers on our social media channels for each box. Be sure to stay updated on Instagram or Facebook to see what will be inside the next box!

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    How can I reach you?

    Email us at: earthling@verthbox.com or call us at +91 9769156099

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