Refund and Returns Policy

At Verthbox, we are committed to providing our valued B2B customers with the best possible service and products. While we do not generally offer refunds or returns for reasons other than damaged items or shipment errors, we understand that situations may arise where such actions are necessary.

1. Damaged Items:
If you receive a damaged product, please contact our Customer Service team within10 days of receiving your order. We will arrange for a return and replacement of the damaged item at no additional cost to you.

2. Shipment Errors:
In the rare event that you receive the wrong items in your order, please get in touch with our Customer Service team within 10 days of receiving your order. We will arrange for the correct items to be shipped to you without any additional charges.

• Contact our Customer Service team at earthling@verthbox.com or call us on +91-8879488819 or 9769156099 within 10 days of receiving your order to initiate the return process.
• Provide your order number and a description of the issue.
• Once your return request is approved, we will provide you with a return label and instructions for the return shipment.
• Upon receiving the returned item, we will inspect it, and if the item is indeed damaged or a wrong item was sent, we will process the replacement or refund accordingly.
  

Please note that returns and refunds are subject to the conditions mentioned above. We appreciate your understanding of our policy, which allows us to maintain the quality and consistency of our products and services.

If you have any questions or need further assistance, please do not hesitate to reach out to our Customer Service team. Thank you for your continued support and trust in Verthbox.